Case Study
Putting together everything we do best
to develop sales people
The request:
1000 Beauty Consultants equipped to have engaging conversations, to influence and convert consumers and bounce back from challenges.
Our solution – a mix of everything we do best
We developed a model for emotional intelligence tailored specifically for this group to form the structure behind a safe, highly experiential and holistic developmental experience.
We incorporated a variety of creative methodologies:
Interactive Drama – allowing safe practice through actors
Simulations with actors – Debriefing with a group coach
Activities to explore –
Unconscious Bias in their work context
Exercises and role-plays to
develop Self-Awareness and
Interpersonal Skills
Techniques to develop Resilience
With 150 participants per programme, our team of 24 facilitators and actors provided a safe environment for each individual to build on their skills, practice, get feedback and replay. By the end of the 3-days people exuded more confidence and demonstrated thoughtfully chosen interpersonal skills – exactly the transformation our client wanted to see to get the outcomes they wanted at the beauty counter.
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